Shipping Guide

PLEASE BE ADVISED THAT WE ARE CURRENTLY EXPERIENCING A LARGE INFLUX OF EMAILS. SHOULD YOUR PACKAGE BE DELAYED OR STUCK IN ROUTE, WE ASK FOR YOUR PATIENCE IN AWAITING THE ARRIVAL OF YOUR FRUIT. ONCE RECEIVED, PLEASE CONSULT OUR REFUND POLICY FOR GUIDANCE SHOULD YOUR PACKAGE HAVE BEEN COMPROMISED, OR ANY OF YOUR FRUIT DAMAGED. WE ALSO ASK NOT TO EMAIL MORE THAN ONCE AS THE SURPLUS WILL SLOW DOWN OUR ABILITY TO RESPOND. PLEASE BE MINDFUL THAT SHIPPING DELAYS AND DAMAGES ARE NOT IN OUR CONTROL, BUT DO TRUST THAT WE WILL DO OUR BEST TO PROVIDE A RESOLVE. THANK YOU!***  

 

  

To our dearest Supporters

Since the beginning of the pandemic, nationwide shipping delays and negligent handlings by parcel services have been detrimental to all businesses and especially small businesses. We are doing our very best to consider other options while keeping into consideration the cost of our goods to you the customer, and we ask that you extend the same consideration to us.  Below are the shipping schedules and instructions in the event that your package is delayed. We only have so much control over your package once it has left our facility. We ask for your patience during this time. We really appreciate all of your love and support as it’s not only for us, but for the children we support as well.

 Peace and Love,

Krystal and Chaka 

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THINGS TO KNOW: 

PLEASE NOTE THAT YOUR ORDER IS NOT SHIPPED AT THE MOMENT OF PURCHASE.
YOUR CONFIRMATION EMAIL SOLELY CONFIRMS YOUR PURCHASE AND WILL NOT HAVE A TRACKING NUMBER. 
YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR FRUIT IS PACKED AND READY FOR SHIPPING.
ALL ORDERS ARE SHIPPED MONDAY - WEDNESDAY THE WEEK FOLLOWING THE DATE OF YOUR ORDER.
(AND SOMETIMES THURSDAYS FOR DRY GOODS ONLY).

 

For example, if you ordered on a:

Monday - it’ll be 7-9 days until your package is shipped.

Tuesday - it’ll be 6-8 days until your package is shipped.

Wednesday - it’ll be 5-7 days until your package is shipped.

Thursday - it’ll be 4-6 days until your package is shipped.

Friday - it’ll be 3-5 days until your package is shipped.

Saturday (by midnight) - it’ll be 2-4 days until your package is shipped.

Sunday - it’ll be 8-10 days until your package is shipped.

Saturday orders have the fastest turnaround, while Sundays have the longest. We know you’re eager to receive your yummy fruits, so wherever possible, we aim to ship orders sooner than stated. Should it take longer than expected, please see below for instructions on what to do, dependent on which delivery method you chose.

 Please see our Frequently Asked Questions for more information 

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SHIPPING POLICIES 

We will need to file a claim on your behalf if your package was shipped with Federal Express, and you are experiencing any of the following issues:

Damaged or Open Box

  -(Please provide a photo within 24 hours of receipt of your package as per our policy)

Delays

Package Delivered to Wrong Address

  -(You will be asked to confirm the address you provided when you ordered.  If you provided an incorrect address, we are unable to issue a refund or resend.)

Package Held at Facility

Pending Label Created

Tracking Status Says Pending in Transit for an Extended Period of Time

Tracking Says Delivered, But You Never Received

 Please email us at info@fruitsnrootz.com with your order number and tracking number, and we will do our best to remedy the situation as we take customer service very seriously! Without U there is no US!  Please be advised that per Fed-Ex’s website, there are some limitations on what they will choose to refund. You may find them under the “Money Back Guarantee” Menu here.

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Due to government defunding and staffing shortages, USPS has been hit hard by the pandemic, disrupting the shipping process nationwide. We do our best on our end to ensure your items are packaged correctly, and your shipping information is just as it has been received so that you receive your package seamlessly, however there are some instances where matters are out of our control and we do need your patience as we navigate through it.

USPS will currently only accept claim cases between the 2 week and 90 day window from the date your item shipped.  With that said, we do require at least a 2 week grace period from the date your package has shipped to allow it time to deliver to you before we can issue a refund or resend.  Once the grace period has been honored, we will be able to open a case on your behalf.

PLEASE NOTE THE FILEABLE CASES:

Damaged or Opened Packages

  -(you will be asked to provide a photo within 24 hours of receipt of package as per tracking)

Delays after 2 weeks and before 90 days from label created/shipped date

  -(will show as pending in transit, label created, or awaiting shipment)

Delivered to Wrong Address

  -(You will be asked to confirm the address you provided when you ordered.  If you provided an incorrect address, we are unable to issue a refund or resend.)

Should you not see an option to support your need to open a case with USPS, please email us at info@fruitsnrootz.com and we will do our best to find a solution.