Once the fruit has arrived, in the case that there are any damages to the fruit or the fruit is inedible, please notify us within 24 hours via email with a picture of the damaged/inedible/spoiled fruit email@example.com. If we determine that you did in fact submit your photo within our allowable timeframe and your fruit is in fact compromised, you will either be refunded for the portion of your order that you are unable to enjoy, OR if more than half of your box is compromised, we will resend a fresh order. Due to the perishability of tropical fruit we are not able to refund after the 24 hour period.
When reaching out to us via email, PLEASE bear with us as we are a small business and our response times are slightly exaggerated. We are doing our best to respond to each email as quickly as possible within a 24 hour timeframe. As long as you have followed procedure and submitted your photos within 24 hours of receipt of your delivery we will do our due diligence to honor your claim. We aim to provide the best quality of fruit and service to our customers. Thank you for your support.